Deborah Akinola

Proactive Administrative Professional & Customer Support Specialist

Ibadan, NG.

About

Highly proactive and resourceful administrative professional with a proven track record in customer support and operational efficiency across diverse environments. Adept at managing complex inquiries, resolving issues, and optimizing administrative processes to enhance productivity and client satisfaction. Leverages strong communication, multitasking, and organizational skills to drive seamless operations and foster positive relationships.

Work

ACE MALL

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Supervisor

Ibadan, Oyo, Nigeria

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Summary

Currently leading operations at a kiddies park, ensuring smooth daily functions and effective team supervision to enhance visitor experience.

Highlights

Optimized daily operations of a high-traffic kiddies park, enhancing visitor satisfaction by improving safety standards and service flow.

Supervised a team of 5+ employees, fostering a collaborative environment that improved team efficiency and operational adherence.

Resolved complex employee issues and operational challenges, maintaining high team morale and ensuring uninterrupted service delivery.

Strictly enforced health and safety regulations, reducing potential incidents and ensuring a secure environment for all patrons.

BLUESCRIPTS IT INSTITUTE

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Admin Officer/Executive Assistant

Ibadan, Oyo, Nigeria

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Summary

Provided comprehensive administrative and executive support, optimizing communication and information management for an IT institute.

Highlights

Provided exceptional front-line support to 100+ students and prospective clients, significantly enhancing their comfort and satisfaction with institute services.

Authored and scheduled compelling content for diverse marketing campaigns, contributing to increased institutional visibility and engagement.

Streamlined meeting preparation by organizing agendas, compiling essential materials, and accurately documenting minutes for over 20 executive meetings, improving decision-making efficiency.

Managed sensitive institutional and client information with strict confidentiality and compliance, safeguarding data integrity and maintaining trust.

NIGERIA IMMIGRATION SERVICE

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National Identification Number Agent

Abeokuta, Ogun, Nigeria

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Summary

Facilitated National Identification Number (NIN) enrollment and resolved applicant inquiries for the Nigeria Immigration Service.

Highlights

Successfully processed the enrollment of hundreds of applicants for National Identification Numbers, ensuring accurate data capture and timely submission.

Addressed all pre-application inquiries regarding NIN registration, clarifying complex procedures for over 50 applicants daily and improving their readiness for passport applications.

De-escalated situations with distressed and angry applicants, maintaining a calm and professional environment during high-volume periods.

Managed the timely notification process for ready NINs, significantly improving applicant communication and service efficiency.

MIMTAZ HOSPITAL

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Intern

Ilorin, Kwara, Nigeria

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Summary

Provided essential administrative and patient support, enhancing operational efficiency and patient experience within a hospital setting.

Highlights

Guided 50+ patients daily through various hospital departments, improving navigation and reducing wait times by an estimated 15%.

Ensured patient comfort and provided empathetic support during wait times, significantly enhancing overall patient experience and satisfaction.

Efficiently registered and oriented new patients, streamlining the onboarding process and reducing administrative processing time.

Developed and implemented an improved filing system, significantly enhancing organization and accessibility of patient records by 20%.

Education

UNIVERSITY OF ILORIN

Ilorin, Kwara, Nigeria
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Bachelor of Science in Education Health Education

Languages

English

Yoruba

Pidgin

Certificates

Virtual Assistant (Alx Africa)

Alx Africa

National Youth Service Corps

Federal Government of Nigeria

Skills

Customer Service

Customer Support, Client Relations, Patient Care, Inquiry Resolution, Service Excellence.

Interpersonal Relationship

Relationship Building, Empathy, Collaboration, Stakeholder Engagement, Conflict Resolution.

Active Listening

Communication, Understanding Needs, Feedback Integration, Problem Identification.

Communication

Written Communication, Verbal Communication, Content Writing, Report Generation, Public Relations.

Problem Solving

Issue Resolution, Conflict Management, Critical Thinking, Process Improvement, Strategic Thinking.

Professionalism

Ethical Conduct, Confidentiality, Discretion, Reliability, Work Ethic.

Teamwork

Cross-functional Collaboration, Team Leadership, Support, Group Dynamics, Cooperation.

Administrative Support

Document Management, Scheduling, Agenda Preparation, Record Keeping, Data Entry, Office Management.

Operational Management

Process Optimization, Workflow Efficiency, Resource Allocation, Supervision, Quality Assurance.

Content Creation

Content Writing, Marketing Communication, Copywriting, Scheduling Content.